Refund & Return

We want you to shop with confidence. That’s why we offer a 30-day hassle-free return policy on eligible items. Please read the full details below.

 

1. Order Not Received

If your package has no tracking updates or remains in transit beyond:

  • 45 days for orders shipped to the United States

  • 60 days for most other countries

  • 110 days for orders shipped to Brazil

We will offer a full refund or resend your order.

Important:

  • If tracking information shows the package has been delivered, but you have not received it, an official statement from your local postal service is required for further investigation.

  • Packages delayed due to incorrect addresses, unclaimed packages, or customs clearance issues are not eligible for refund.

 

2. Damaged or Defective Items

If you receive items that are:

  • Severely damaged — Full refund or replacement
  • Partially damaged (minor defects not affecting function may be excluded) — Partial refund or replacement

Requirements:

  • Submit photo or video proof within 30 days of delivery

  • Damaged packaging alone does not qualify for refund

 

3. Incorrect or Missing Items

If you receive the wrong product, incorrect size/color, or missing parts:

  • We will offer a refund, resend, or send missing parts, depending on the situation

  • Clear photos and order details are required for processing

 

4. Size Issues

We recommend checking product measurements before purchasing.

  • If sizing issues are caused by incorrect product sent, we will refund or resend

  • Orders placed with incorrect size choice by the buyer are not eligible for refund or return

 

5. Order Cancellations

  • You may cancel your order before it is processed

  • Customized or special orders cannot be canceled once payment is completed

 

6. Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging

  • You’ll also need the receipt or proof of purchase

To start a return, contact us at effie@danfie.store.

If your return is accepted:

  • We’ll send you a return shipping label and instructions on how and where to send your package

  • Items sent back to us without first requesting a return will not be accepted

Please note:

  • Return shipping costs are at the buyer’s expense unless the return is due to our error

  • We do not recommend returns due to high international shipping costs and risk of product damage

  • We are not responsible for returned items lost or damaged during transit

 

7. Non-Refundable Situations

We cannot offer refunds or replacements in the following cases:

  • Buyer changes mind or dislikes the product

  • Incorrect shipping address provided by buyer

  • Delays or damages caused by uncontrollable events (e.g., customs delays, natural disasters)

  • Package abandoned, unclaimed, or refused by recipient

  • Products intentionally damaged or misused

 

Need Assistance?

If you believe your order qualifies for a refund, return, or replacement:

📩 Contact us at effie@danfie.store

Please include:

  • Your order number

  • Photo/video evidence (if applicable)

  • A clear description of the issue

Our team will respond within 2 business days.

We appreciate your understanding and support. Our policies are designed to ensure fairness and a reliable shopping experience for all.